Support

How can we help?

How do subscriptions and the free trial work?

Ascension Premium is available as a monthly ($4.99) or annual ($29.99) subscription, billed through your Apple ID. New users get a 7-day free trial. Subscriptions renew automatically unless canceled at least 24 hours before the end of the current period.

How do I cancel my subscription?

Open Settings on your iPhone → tap your name → Subscriptions → Ascension → Cancel Subscription. Deleting the app does not cancel an active subscription.

How do I restore my purchase on a new device?

Sign in with the same Google or Apple account, then open the Premium screen inside the app and tap Restore. Make sure you're signed into the same Apple ID that made the original purchase.

Is my data synced and backed up?

Yes. When you sign in, your progress is synced securely to our cloud backend, so you can pick up where you left off on any device. You can also export a full copy of your data anytime from inside the app.

How do I delete my account and data?

In the app, go to Settings → Delete Account. This permanently erases your profile, progress, and sync data from our servers. This action is irreversible. See our Privacy Policy for details.

I found a bug or have a feature idea.

We'd love to hear it — email us using the address below and include your device model and iOS version if you're reporting a bug.

Still need help?

We usually reply within 48 hours.

ascension.lifeos.app@gmail.com